dumai Legal Notice

Service availability

We offer dumai services only in jurisdictions where online gaming and wagering are legally permitted and regulated. Our platform is not available in regions where gaming is prohibited by law. We apply geographic access controls to ensure compliance with applicable regulations in each market where we operate. When you access dumai from a supported jurisdiction, all our offerings are available — slot tournaments, live-dealer tables, sportsbook markets, and number-draw games. When you attempt to access dumai from a restricted jurisdiction, you will encounter automatic access limitations. We continuously monitor the legal landscape in key markets, including Indonesia and neighbouring regions in Southeast Asia, to maintain our compliance posture. If regulations change, we may restrict service in affected regions. We update our service availability status regularly and post all changes on this legal-notice page. We do not operate under a single global license and do not claim to be licensed in any specific country. Instead, we operate only where applicable law permits. If you are uncertain whether dumai services are available in your location, we recommend consulting local legal counsel or contacting our support team for clarification before attempting to access the platform.

Account eligibility

Account eligibility on dumai is governed by applicable law in your jurisdiction. We require all users to provide accurate identity information during account opening, including a valid government-issued ID, proof of address, and payment method verification. We conduct a KYC (Know Your Customer) verification process to confirm your identity before you can deposit and participate in games. We do not verify eligibility through automated age badges or self-declaration alone; instead, we rely on the identity documents you provide and verify through our KYC process. By opening an account on dumai, you confirm that you meet all eligibility requirements under the law of your jurisdiction and that all information you provide is true and accurate. We reserve the right to suspend or close any account if we discover that a user does not meet eligibility criteria, has provided false information, or poses a compliance risk. Account opening is subject to our standard KYC verification process, which may take one business day or longer depending on document review and verification complexity. If your account is flagged for additional review, our support team will contact you with next steps and a timeline for resolution.

Local-law responsibility

Users of dumai are fully responsible for verifying that their access to and use of our platform comply with the laws of their own jurisdiction. We do not provide legal advice, and we do not warrant that our services are legal in every location where you might attempt to access them. It is your responsibility to understand the gaming and wagering laws that apply where you are located and to ensure that your use of dumai does not violate those laws. Some jurisdictions restrict or prohibit online gaming entirely; others regulate it under specific licensing regimes; some permit gaming but restrict it to certain payment methods, age groups, or time periods. We encourage you to consult local legal counsel if you are uncertain about the legal status of gaming in your area. By accessing dumai, you acknowledge that you have made this assessment independently and that you accept full responsibility for your compliance with local law. We are not liable for any legal, financial, or other consequences arising from your access to or use of dumai in a jurisdiction where such access or use is prohibited or restricted by applicable law. You waive any claim against us for consequences arising from your own non-compliance with local law.

Data and privacy scope

We collect personal data during account registration and KYC verification to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulatory requirements. This data includes your full name, date of birth, residential address, government-issued ID number, and payment method details. We use this information to verify your identity, prevent fraud, detect suspicious patterns, and comply with gaming and financial regulations in supported jurisdictions. We also collect transaction data — all deposits, withdrawals, and gaming activity — to maintain accurate account records and monitor for money laundering or other illegal activity. Our data-handling practices and full privacy commitments are detailed in our privacy policyWe encrypt all sensitive data in transit and at rest using industry-standard protocols. We limit access to your data to authorized personnel only and do not sell or share your data with third parties except as required by law or to facilitate legitimate payment processing. Data retention follows applicable regulatory requirements; we keep records for the period specified by gaming and financial regulations in your jurisdiction. If you have questions about how we handle your data or want to request access to your personal data, contact our support team or review the full privacy policy on the dumai website.

Contact for legal inquiries

We handle legal and compliance inquiries through dedicated support channels on dumai. For questions about our jurisdiction status, compliance obligations, our data practices, or any other legal matter, you can reach us via the contact methods listed on the dumai website. We respond to legal inquiries in English and Indonesian during standard business hours. Response times vary depending on the complexity of your question and the volume of incoming requests, but we aim to provide an initial response within one business day. For urgent compliance or legal matters, clearly mark your inquiry as urgent when you submit it, and our team will prioritize it accordingly. We also maintain a formal legal-notice contact address on our website. Any official legal process, regulatory inquiry, subpoena, or formal notice should be directed to that address. We do not provide legal advice to individual users; if you need legal counsel regarding gaming laws, regulatory compliance, or jurisdiction matters in your area, please consult a qualified attorney in your jurisdiction. For standard support issues — account access, deposit and withdrawal questions, game rule clarifications — use our in-app chat or email support for faster resolution.