dumai Privacy Policy

This page describes what we collect when you use dumai and how we keep that data protected. We collect personal information to verify your identity, process payments, and comply with anti-money-laundering regulations. We also collect usage data to improve our platform and detect fraud.

Our privacy practices apply across all dumai services — slot games, live-dealer tables, sportsbook, and number-draw games. Whether you access dumai on desktop, mobile browser, or our Android app, the same data-protection standards apply. We encrypt sensitive data and limit access to authorized staff only.

If you have questions about how we handle your data, contact our support team. We respond to privacy inquiries in English and Indonesian during business hours.

What we collect on dumai

We collect data in three categories: identity information, payment data, and usage data. Identity information includes your name, date of birth, email address, phone number, residential address, and government-issued ID number. We collect this during account registration and KYC verification to comply with anti-money-laundering law.

Payment data includes all deposits, withdrawals, and transaction history. We collect payment method details — such as your bank account or mobile-wallet identifier — to process deposits and withdrawals. We do not store your full credit card number or bank password; payment processors handle authentication directly.

Usage data includes game activity, tournament participation, bet history, login times, device information, and IP address. We collect this to track account activity, detect fraud, improve our platform, and comply with gaming regulations. We also collect cookies and similar tracking technologies to remember your preferences and measure site performance.

KYC data: Identity documents and proof of address collected during account opening and required by law.
Transaction records: All deposits, withdrawals, and gaming activity tied to your account.
Device data: IP address, browser type, operating system, and other technical details from your access patterns.

How we use your data on dumai

We use identity and payment data to verify your account, process deposits and withdrawals, and comply with gaming and financial regulations. We use transaction data to calculate payouts, track tournament standings, and maintain account balances. We use usage data to detect suspicious activity, prevent fraud, and improve our platform performance.

We may share your data with payment processors — such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — to complete deposits and withdrawals. We also share data with our compliance team and regulatory authorities when required by law. We do not sell your data to third parties for marketing purposes.

We retain your data for as long as your account is active, plus an additional period as required by gaming and financial regulations in your jurisdiction. If you close your account, we keep transaction records for the legally mandated retention period, but we delete personal details after that period expires unless we are required to keep them by law.

Our dumai data protection practices

We encrypt all sensitive data in transit using SSL/TLS protocol. Data at rest is encrypted using industry-standard algorithms. We limit access to personal data to authorized dumai staff who need it to perform their job. Our data centres apply physical and technical security controls to prevent unauthorized access.

We conduct regular security audits and penetration testing to identify vulnerabilities. We also maintain a data-breach response plan; if we discover that your data has been compromised, we notify you without undue delay. We do not guarantee absolute security — no system is completely risk-free — but we undertake reasonable measures to protect your data.

Note: Our servers may be located outside your jurisdiction. By using dumai, you consent to the transfer of your data outside your country of residence, subject to applicable data-protection standards.

Cookies and tracking on dumai

We use cookies and similar tracking technologies on dumai to remember your login session, store your language preference, and track site usage for analytics. Some cookies are essential for the platform to function; others are optional and improve user experience. You can control cookies through your browser settings, but disabling cookies may limit your access to some dumai features.

We use Google Analytics and similar tools to measure traffic, identify popular features, and improve performance. These tools may set their own cookies on your device. We do not use this data for targeted advertising; we use it only to improve dumai itself.

Your rights and our dumai privacy commitments

You have the right to access your personal data, request corrections, and request deletion subject to legal holds. To exercise these rights, contact our support team with your request. We respond to data-access requests within 30 days. We also allow you to download your account data in a standard format if you want to transfer it elsewhere.

You have the right to opt out of non-essential cookies. You have the right to lodge a complaint with a data-protection authority in your jurisdiction if you believe we have violated your privacy rights. We do not penalize users for exercising these rights.

We may update this privacy policy to reflect changes in our practices or applicable law. We post major changes on this page and notify existing users via email. Your continued use of dumai after an update constitutes acceptance of the updated policy. If you disagree with our practices, you can close your dumai account at any time.

Service access and jurisdiction information

Service availability

We at dumai offer our services only in jurisdictions where online gaming and sportsbook activity are legally permitted and regulated. Our platform is not available in regions where gaming is prohibited by applicable law. We apply geographic access controls to enforce compliance with local regulations in each market where we operate. When you attempt to access dumai, our system checks your location against our list of supported jurisdictions. If you are located in a supported jurisdiction, you can access all dumai services — slot tournaments, live-dealer tables, sportsbook markets, number-draw games, and account management tools. If you are in a jurisdiction where our services are not available, our system will restrict your access. We continuously monitor the legal landscape in key markets, including Indonesia and neighbouring regions in Southeast Asia, to ensure our service availability aligns with current regulations. We update our geographic restrictions as laws change; any updates are applied automatically to the platform. If you are uncertain whether dumai services are available in your location, we encourage you to consult local legal counsel or contact our support team before attempting to access the platform. Our geographic restrictions are enforced at the platform level; if you cannot access dumai, it indicates that services are not available in your jurisdiction under current law.

Account eligibility

Account eligibility on our dumai platform is governed by applicable law in your jurisdiction. We require all users to provide accurate identity information during account registration, including a valid government-issued ID, proof of residential address, and payment method details. We do not apply a specific automated age-verification badge or system; instead, we rely on the identity documents you provide during registration and the information you declare about yourself. By opening an account on dumai, you confirm that you meet all eligibility requirements under the law of your jurisdiction and that all information you provide is true, accurate, and complete. We reserve the right to suspend or permanently close any account if we discover that a user does not meet eligibility criteria or has provided false or misleading information. Account opening is subject to our standard KYC verification process, which may take one business day or longer depending on document review complexity and verification requirements. If your account is flagged for additional review or verification, our support team will contact you with clear next steps and a timeline for resolution. We operate our platform transparently and enforce eligibility checks consistently across all users.

Local-law responsibility

Users of dumai are solely responsible for verifying that their access to and use of our platform complies with the laws and regulations of their own jurisdiction. We do not provide legal advice, and we do not warrant that our services are legal in every location where you might attempt to access them. It is your responsibility to understand the gaming and wagering laws that apply where you are currently located and to ensure that your use of dumai does not violate those laws. Some jurisdictions restrict online gaming or prohibit it entirely; other jurisdictions regulate gaming under specific licensing and compliance regimes. We strongly encourage you to consult with qualified local legal counsel if you are uncertain about the legal status of online gaming and sportsbook services in your area. By accessing and using dumai, you acknowledge that you have conducted this assessment independently and that you accept full responsibility for your compliance with applicable local law. We are not liable for any legal, financial, or other consequences that may arise from your access to or use of dumai in a jurisdiction where such access or use is prohibited, restricted, or otherwise not permitted by applicable law.

Data and privacy scope

We collect and process personal data on our dumai platform to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulatory requirements mandated by gaming and financial authorities. This data includes your full name, date of birth, residential address, government-issued ID number, phone number, and payment method details. We use this information to verify your identity, prevent fraud and money laundering, and comply with applicable regulatory obligations. We also collect transaction data — all deposits, withdrawals, and gaming activity — to maintain accurate account records and detect suspicious or anomalous patterns. Our data-handling practices, retention policies, and your rights are detailed comprehensively in our privacy policy. We encrypt all sensitive data in transit and at rest using industry-standard cryptographic protocols, and we limit access to personal data to authorized dumai personnel who require it for legitimate business purposes. We do not sell or share your personal data with third parties for marketing or commercial purposes, except as required by law or necessary to facilitate legitimate payment processing with our banking and payment partners. Data retention follows regulatory requirements; we retain records for the period mandated by applicable gaming and financial regulations in supported jurisdictions. If you have questions about how we collect, use, or protect your data, you can contact our support team directly or consult our full privacy policy on the dumai website.

Contact for legal inquiries

We handle legal and compliance inquiries through dedicated support channels accessible on our dumai platform. For questions about our terms of service, our jurisdiction restrictions, our data practices, or other legal matters, you can contact us via the support methods listed on dumai. We respond to legal inquiries in English and Indonesian during our standard business hours. Response times vary depending on the complexity of your inquiry and current support volume, but we aim to provide an initial substantive response within one business day. For matters flagged as urgent, please clearly indicate the urgency when you submit your inquiry, and our support team will prioritize it accordingly. We also maintain a formal legal-notice address on our website for official correspondence. Any official legal process, regulatory inquiry, formal notice, or subpoena should be directed to that legal address. We do not provide direct legal advice to users; if you require legal counsel regarding gaming laws or regulations in your jurisdiction, please consult a qualified attorney licensed to practice in your area. For standard support issues — account access, deposit and withdrawal questions, game-rule clarifications — please use our in-app chat or email support channels for faster resolution.