dumai Terms of Use
These terms set out the conditions under which we provide dumai services — slot games, live-dealer tables, sportsbook markets, and number-draw games — to users in supported jurisdictions. By opening an account on dumai, you agree to these terms. We operate only where local law permits, and all users are responsible for verifying that their access complies with their own jurisdiction's law.
Our terms cover account opening, deposits and withdrawals, bonus conditions, dispute resolution, and liability limits. We also explain how we handle your data and what happens if you violate our rules. These terms are straightforward and reflect our standard practice across all dumai offerings — slot tournaments, live casino, sportsbook, and draws.
This page is written in plain language. If you have questions about any term, contact our support team during business hours. We are available in English and Indonesian.
Account opening and eligibility on dumai
When you open an account on dumai, you must provide accurate information: a valid email, a government-issued ID, and proof of address. You confirm that you meet all eligibility requirements under the law of your jurisdiction. We verify your identity using our KYC process, which may take one business day or longer.
You are responsible for keeping your login credentials private. If your account is compromised, contact us immediately. We will help you recover access if you verify your identity. You are liable for all activity on your account unless we determine that a breach occurred on our side.
We reserve the right to refuse or close any account if we believe you have provided false information, violated these terms, or posed a compliance risk. Closure may happen without prior notice if we detect fraud or illegal activity.
Deposits and withdrawals on dumai
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. We do not charge deposit fees. The amount you send is the amount that arrives in your dumai account balance. Some payment providers may charge their own fees — check with them before you deposit.
Deposits process in real time for mobile wallets and within a few hours for bank transfers during business hours. Deposits outside business hours may take until the next business day. We display expected settlement times before you confirm any deposit.
Withdrawals use the same payment method you deposited with. We process withdrawals subject to verification checks — if your account is new or you request a large withdrawal, we may ask for additional KYC documents. Verified withdrawals settle within one business day. We do not charge withdrawal fees.
- Minimum deposit
- Varies by payment method. Check the deposit screen on dumai for the minimum for your chosen method.
- Withdrawal hold
- New accounts may have a mobile bankingef hold on first withdrawal while we verify your identity. Holds typically lift within one business day.
- Currency
- dumai operates in Indonesian Rupiah (IDR). All deposits, balances, and withdrawals are in IDR.
Our dumai bonus and tournament terms
We run daily and weekly slot tournaments as scheduled events. Entry fees and prize pools are fixed per tournament. We do not offer traditional "bonuses" as percentage matches or free-credit vouchers. Instead, we structure slot tournaments where your entry fee funds a shared prize pool, and your results determine your share of winnings if you place in the tournament.
Tournament rules are published in advance. Payouts reflect your final ranking. If you believe a result is incorrect, contact us with your transaction ID and we will review the draw logs. Corrections are made within one business day if an error is found.
We do not guarantee any return or payout in any game or tournament. All outcomes are independent events. Past results do not predict future outcomes.
Your obligations on dumai
You agree not to use dumai for any illegal purpose or to circumvent our rules. Prohibited conduct includes money laundering, fraud, collusion with other players, use of automated bots, and exploitation of system bugs. Violations may result in account closure and forfeiture of balance.
You must not share your account with others, use multiple accounts to gain unfair advantage, or attempt to reverse or dispute legitimate transactions without cause. If we detect suspicious activity — unusual deposit or withdrawal patterns, rapid balance swings, or geographic anomalies — we may freeze your account pending investigation. Freezes typically last one to three business days.
You are responsible for verifying that your use of dumai complies with the law in your jurisdiction. We do not provide legal advice. If you are unsure whether gaming is legal where you are located, consult local counsel before accessing dumai.
Dispute resolution and liability
If you dispute a transaction or game outcome, contact our support team within 7 days with your account ID and transaction details. We will investigate and respond within one business day if possible. If we find an error on our side, we will correct your account. If we find no error, we will explain the result and applicable rules.
We are not liable for indirect losses, loss of profit, or consequential damage arising from your use of dumai. Our total liability for any claim is limited to the amount of your deposit in the previous 30 days. We are not liable for service interruptions caused by events beyond our control (internet outages, payment provider failures, natural disasters).
If a dispute cannot be resolved through support, you may escalate to our compliance team. We will respond to formal complaints within 5 business days. We maintain a dispute resolution log and provide a summary on request.
Changes to terms and service
We may update these terms at any time. Changes take effect immediately when posted on dumai. Continued use of dumai after a change means you accept the new terms. Major changes affecting your account or funding will be announced in advance where possible.
We may also suspend or discontinue games or payment methods without liability. If we discontinue a game while funds remain in your account, we will contact you with options to withdraw or use your balance in other games.
Data protection and privacy on dumai
We collect personal data — name, ID number, address, payment details — to verify your identity and comply with anti-money-laundering regulations. We encrypt all data in transit and at rest. We do not share your data with third parties except as required by law or to process your payments. Full details are in our privacy policy
We keep your account records for the period required by gaming and financial regulations. After account closure, you may request deletion of your data, subject to legal holds for dispute resolution.
Jurisdiction and compliance information
Service availability
We offer dumai services only in jurisdictions where online gaming and wagering are legally permitted. We do not operate in regions where gaming is prohibited by law. Our platform applies geographic access controls to comply with applicable regulations in each market. When you access dumai from a supported jurisdiction, all our offerings — slot tournaments, live-dealer tables, sportsbook markets, and number-draw games — are available to you. When you attempt to access dumai from a restricted jurisdiction, you will encounter access limitations enforced by our system. We monitor the legal landscape in key markets, including Indonesia and neighbouring regions, to maintain our compliance posture. If regulations change in your area, we may restrict or cease service there. We continuously update our supported jurisdictions and post all changes on our legal-notice page. If you are uncertain whether dumai services are available in your location, consult local legal counsel or contact our support team before attempting to access the platform. We do not provide legal advice about the status of gaming in any jurisdiction; that responsibility lies with you.
Account eligibility
Account eligibility on dumai is governed by applicable law in your jurisdiction. We require all users to provide accurate identity information during account opening, including a valid government-issued ID, proof of address, and payment method verification. We do not verify age through a specific badge system; instead, we rely on the identity documents you provide and your declarations during registration. By opening an account on dumai, you confirm that you meet all eligibility requirements under the law of your jurisdiction and that all information you provide is true and accurate. We reserve the right to suspend or close any account if we discover that a user does not meet eligibility criteria or has provided false information. Account opening is subject to our standard KYC verification process and may take one business day or longer depending on document review. If your account is flagged for additional review, our support team will contact you with next steps and a timeline for resolution. We maintain records of all verification steps and can provide a summary of your account status on request.
Local-law responsibility
Users of dumai are fully responsible for verifying that their access to and use of the platform complies with the laws of their own jurisdiction. We do not provide legal advice, and we do not warrant that our services are legal in every location where you might attempt to access them. It is your responsibility to understand the gaming and wagering laws that apply where you are located and to ensure that your use of dumai does not violate those laws. Some jurisdictions restrict or prohibit online gaming; others regulate it under specific licensing regimes. We encourage you to consult local legal counsel if you are uncertain about the legal status of gaming in your area. By accessing dumai, you acknowledge that you have made this assessment independently and that you accept full responsibility for your compliance with local law. We are not liable for any legal, financial, or other consequences arising from your access to or use of dumai in a jurisdiction where such access or use is prohibited or restricted by applicable law. You waive any claim against us for consequences of your own legal non-compliance.
Data and privacy scope
We collect personal data during account registration and KYC verification to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulatory requirements. This data includes your full name, date of birth, residential address, government-issued ID number, and payment method details. We use this information to verify your identity, prevent fraud, detect suspicious patterns, and comply with gaming and financial regulations in supported jurisdictions. We also collect transaction data — all deposits, withdrawals, and gaming activity — to maintain accurate account records and monitor for money laundering or other illegal activity. Our data-handling practices and full privacy commitments are detailed in our privacy policyWe encrypt all sensitive data in transit and at rest using industry-standard protocols. We limit access to your data to authorized personnel only and do not sell or share your data with third parties except as required by law or to facilitate legitimate payment processing. Data retention follows applicable regulatory requirements; we keep records for the period specified by gaming and financial regulations in your jurisdiction. If you have questions about how we handle your data or want to request access to your personal data, contact our support team or review the full privacy policy on the dumai website.
Contact for legal inquiries
We handle legal and compliance inquiries through dedicated support channels on dumai. For questions about our terms of use, our jurisdiction restrictions, our data practices, or any other legal or compliance matter, you can reach us via the contact methods listed on the dumai website. We respond to legal inquiries in English and Indonesian during standard business hours. Response times vary depending on the complexity of your question and the volume of incoming requests, but we aim to provide an initial response within one business day. For urgent compliance or legal matters, clearly mark your inquiry as urgent when you submit it, and our team will prioritize it accordingly. We also maintain a formal legal-notice address on our website for official communications. Any official legal process, regulatory inquiry, subpoena, or formal notice should be directed to that address. We do not provide legal advice to individual users; if you need legal counsel regarding gaming laws or regulatory matters in your jurisdiction, please consult a qualified attorney in your area. For standard support issues — account access, deposit questions, withdrawal requests, or game rule clarifications — use our in-app chat or email support for faster resolution.